The Service Guarantee sets the gold standard for excellence in our organization, serving as a guiding principle that drives us to go above and beyond to exceed customer expectations in every interaction. Service Guarantee is a powerful commitment that underpins our unwavering dedication to delivering exceptional service and creating memorable experiences for our valued customers. Today's guest is Josh Sweeney, Co-founder, and CEO at FounderScale. FounderScale is a results-driven company specializing in helping clients engage prospects, build meaningful relationships, and drive revenue. In this episode, Josh talks about their 5 Star service guarantee and employee alignment. He also talks about shortcomings and how to have tough conversations. Join us as we dive deep into the direct correlation between employee alignment, Service Guarantee implementation, and the ultimate goal of elevating customer satisfaction to new heights. Get ready to unlock the secrets of exceptional service delivery and discover how to align your team for success through the power of the Service Guarantee.

Get the show notes for The 5 Star Service Guarantee and Employee Alignment with Josh Sweeney at Founderscale.com

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Recruiting and retaining skilled professionals is vital for organizations to stay ahead, innovate, and achieve sustainable growth in today's rapidly evolving business landscape. In a highly competitive market, recruiting and retaining top talent with the right expertise and cultural fit is crucial for driving innovation and maintaining a competitive edge. Skilled professionals bring fresh perspectives, diverse skill sets, and a wealth of experience that can propel organizations forward and fuel creativity and problem-solving. Today's guest is Hadi Chaudhry, CEO and President at CareCloud. Inc Magazine ranked his company #574 on the 2015 Inc 5000 list. CareCloud is a leading healthcare technology company with a suite of unified, technology-enabled solutions for healthcare organizations, medical practices, and health systems. In this episode, Hadi talks about the importance of recruiting and retaining a talented workforce. He also talks about leading by example. Join us as we uncover the latest trends, share success stories, and discuss proven strategies for recruiting and retaining a diverse, talented, and globally-minded workforce. Get ready to optimize your recruitment efforts, enhance employee engagement, and build a high-performing team that drives your organization's success.

Get the show notes for Recruiting and Retaining a Talented Global Workforce with Hadi Chaudhry at CareCloud

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In this solo podcast series, I will be your guide as we explore the core principles of growth and how they intersect with effective leadership. The principles of growth are guiding concepts and strategies that empower individuals and organizations to expand their capabilities, overcome challenges, and reach new heights of achievement. I'm Gene Hammett, an executive coach with over ten years of experience working with CEOs and their executive teams. After studying the leadership of fast-growth companies, I have developed frameworks and insights to help you and your company grow. Join me on this special episode as we uncover the principles of growth and discover how they can elevate your leadership skills, unlock your potential, and drive sustainable success. Get ready to embark on a transformational path of growth and leadership excellence through the power of these foundational principles.

Get the show notes for 3 Principles of Growth and Leadership | Looking back after 1000th Episodes |

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Leadership in hard times requires resilience, adaptability, and the ability to inspire and guide teams through uncertainty. In the face of adversity, exceptional leaders emerge, showcasing their ability to navigate challenges, inspire their teams, and drive organizations toward success. Welcome to a special episode of our podcast as we celebrate our 1000th milestone! We invited and brought together experts from various industries to share their insights and experiences on navigating leadership in hard times. We explore the key qualities and strategies that effective leaders employ when faced with adversity, including resilience, adaptability, and clear communication. Through candid conversations and real-life examples, we uncover the lessons learned and best practices for leading teams and organizations through tough times. Join us as we delve into the topic of leadership in hard times and gain valuable insights from our esteemed panel of experts. Get ready to discover the tools and strategies you need to excel as a leader when faced with challenging circumstances.

Get the show notes for 1000th Episode Special: Unveiling the Secrets of Leadership in Hard Times |Ryan Estis, Todd Herman, Bob Glazer, Amanda Hammett, Karly Neveu, and Gene Hammett

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Welcome to our podcast, where we delve into the topic of retaining talented people. In today's competitive job market, organizations face the challenge of attracting and retaining top talent. We explore the key strategies and best practices for retaining talented people, including creating a positive work culture, and providing growth and development opportunities. Today's guest is Kshitij Jain Founder and CEO at Joveo. Inc Magazine ranked his company #2875 on the 2022 Inc 5000 list. Joveo is a recruiting company enabling companies to buy, manage and track recruitment media including job sites, search marketplaces, and social media. In this episode, Kshitij talks about the importance of retaining talented people within the organization. He also talks about the difference between having managers vs. leaders and the concept of firing fast and hiring slow. Through his insightful real-life examples, we uncover the factors that contribute to employee retention and share practical tips for fostering a work environment that keeps talented individuals engaged and motivated. Join us as we discuss the importance of retaining talented people and discover strategies to build a strong and committed workforce that drives organizational success.

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Welcome to our podcast, where we explore the concept of an "others first culture" and its significance in fostering passion alignment for company scale. Other first culture is rooted in prioritizing the needs and well-being of others above individual interests. We delve into the key elements that contribute to creating an others first culture through insightful discussions and real-life examples. We uncover strategies for cultivating an others first culture that empowers employees, enhances teamwork, and drives company growth. Today's guest is Frankie Russo, Best-selling Author, Keynote Speaker, and an 8X Inc 500 Founder. As an expert in Innovation and change management, Frankie Russo has helped hundreds of people ignite innovation and transform into authentic leaders at the four organizations he has led, authored two bestselling books, and achieved 60X growth with his tech company in three years. In this episode, he talks about the others first culture and passion alignment for company scale. We also talk about how he's so far ahead of employees and what your employees want. Join us as we discuss the benefits and challenges of embracing others first culture and explore how passion alignment can be achieved to propel your company's success.

Welcome to our podcast, where we explore the importance of teams focused on customer success. In today's competitive market, organizations need to prioritize customer satisfaction to thrive. We discuss the key elements that make teams focused on customer success successful, including a deep understanding of customer needs, effective communication, and a proactive approach to problem-solving. Today's guest is Daniel Jaye, Founder, and CEO at Aqfer. Inc Magazine ranked his company #1165 on the 2022 Inc 5000 list. Aqfer is a software platform providing marketing solutions through a scalable framework, data management, and actionable real-time data insights. In this episode, Daniel talks about teams focused on customer success. He also talks about value and transparency. Join us as we dive into the challenges and opportunities of creating customer-centric teams and discover how you can drive exceptional customer experiences and long-term success for your organization. Join us as we dive into the challenges and opportunities of creating customer-centric teams and discover how you can drive exceptional customer experiences and long-term success for your organization.

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In today's ever-changing business environment, it's crucial for leaders to adapt their approaches and strategies to effectively guide and inspire the upcoming generation of talent. Leading the next generation requires a deep understanding of their unique needs, aspirations, and motivations. By embracing a collaborative and inclusive leadership style, leaders can create an environment where the next generation can thrive and contribute to their full potential. Today's guest is Brad Kugler, Co-founder, and CEO at DirectMail 2.0. Inc Magazine ranked his company #2538 on the 2022 Inc 5000 list. DirectMail2.0 is a direct mail technology company that offers a cloud-based marketing platform that reports, enhances, and shows attribution of direct mail campaigns. In this episode, Brad talks about his insights and perspective on leading the next generation. He also talks about how leadership changes. Join us as we uncover the best practices, challenges, and opportunities involved in leading the next generation, and learn how you can become a leader who positively impacts the future.

Get the show notes for Leading the Next Generation with Brad Kugler at Direct Mail 2.0

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In today's rapidly evolving business landscape, organizations must create an environment that nurtures creativity, risk-taking, and out-of-the-box thinking. We explore the key elements involved in building a culture that fosters innovation and provides practical insights and strategies to ignite innovation within your organization. Today's guest is Brian Minick, Founder, and CEO at ZeroBounce. Inc Magazine ranked his company #1954 on the 2022 Inc 5000 list. ZeroBounce is an email validation and deliverability company helping 150,000-plus businesses land more emails in their customers' inboxes. In this episode, Brian talks about creating a culture that fosters Innovation. He also talks about failure and innovation. Join us as we dive deep into the power of fostering a culture that fosters innovation and empowers your team to push boundaries and achieve extraordinary results.

Get the show notes for Culture that Fosters Innovation with Brian Minick at ZeroBounce

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