Growth Think Tank

The Service Guarantee sets the gold standard for excellence in our organization, serving as a guiding principle that drives us to go above and beyond to exceed customer expectations in every interaction. Service Guarantee is a powerful commitment that underpins our unwavering dedication to delivering exceptional service and creating memorable experiences for our valued customers. Today's guest is Josh Sweeney, Co-founder, and CEO at FounderScale. FounderScale is a results-driven company specializing in helping clients engage prospects, build meaningful relationships, and drive revenue. In this episode, Josh talks about their 5 Star service guarantee and employee alignment. He also talks about shortcomings and how to have tough conversations. Join us as we dive deep into the direct correlation between employee alignment, Service Guarantee implementation, and the ultimate goal of elevating customer satisfaction to new heights. Get ready to unlock the secrets of exceptional service delivery and discover how to align your team for success through the power of the Service Guarantee.


Get the show notes for The 5 Star Service Guarantee and Employee Alignment with Josh Sweeney at

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Direct download: 1003_Josh_Sweeney_EDITED-auphonic.mp3
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