Leaders in the Trenches

We have all experienced productive procrastination. It is a conscious choice to focus on something that needs to get done and avoid the tasks that are most important to your growth. I have felt this many times in prioritizing my day. Productive procrastination is something that each of us has to manage. Today, I share with you what is productive procrastination, and how to overcome it. Don't let productive procrastination derail you form what you want most.

Get the show notes for 368 | What is Productive Procrastination and How it Impacts You

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Direct download: 368-What-is-Productive-Procrastination-and-How-it-Impacts-You-auphonic.mp3
Category:general -- posted at: 3:00am EST

We all want to have effective meetings. We want to be needed and have our ideas heard in our meetings. Effective meetings are essential to growth. Our meetings are a big part of our communication rhythm. My guest today is Cameron Herold who is the author of "Meetings Suck." Running effective meetings is not hard, but takes intention. We talk about it today on the podcast. Discover you can run effective meetings so you can lead impact for your company.

Get the show notes for 367 | How to Run Effective Meetings with Cameron Herold

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Direct download: 367-How-to-Run-Effective-Meetings-with-Cameron-Herold_-_Final-auphonic.mp3
Category:general -- posted at: 9:30pm EST

Many leaders believe the nirvana of business is a performance culture. They focus on the need to create results and that is usually a focus on the measurement of profits, revenue, inventory, cash flow, etc. However, a performance culture puts pressure on employees to meet the performance over and over again. This is what happens in big corporations that are focused on performance more than the people.

Today, I share with you what is beyond performance and why you want to create what I call a growth culture. Discover how to go beyond a performance culture to create a culture that is focused on employees more than the numbers.

Get the show notes for 366 | Beyond the Performance Culture

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Direct download: 366-beyond-performance-culture-final-auphonic.mp3
Category:general -- posted at: 3:00am EST

Cultural change inside of companies is hard work. It is hard because it is complex and filled with landmines. It is also worth it. A cultural change can lead to higher profits, lower turnover, and improved customer satisfaction. I am interviewing Aaron Ball, Chief Product Officer with Adroll, who shares his thoughts on cultural change. Discover why it is essential and how to lead a cultural change in your company.

Get the show notes for 365 | How to Create a Cultural Change with Aaron Bell

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Direct download: 365-How-to-Create-a-Cultural-Change-with-Aaron-Bell_-_Final-auphonic.mp3
Category:general -- posted at: 9:30pm EST

The big debate in business is customer first or employee first. For many, it is a hard decision. I asked seventeen Inc, 5000 leaders of the fastest growing companies, the same question. The only one said customer first. The other sixteen were firm in their stance that the best leadership strategy is to put employees first. When you put customers first, your employees can feel it to their core. When you create a culture of employee first, you have a chance to connect and support your people. When you take care of your people, they will take care of your customers. Customer first is an outdated concept in leadership, but it is smart in corporate strategy. Find out why I say this.

Get the show notes for 364 | Customer First or Employee First? Which is best for you?

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Operations Management is the process of streamlining the systems of the business. When you grow fast, you often have to change some of the outdated operations management procedures to ensure that you can keep improving. In other words, you have to let go of the old and embrace the new. Today's guest Michael Redbord with Hubspot. Michael shares some of the changes they made at Hubspot in operations management. Discover how you can look at your operations to manage for growth.


Overcoming self-doubt is part of the journey to growth. Embracing it and learning to grow through it is the key. I was at an event where Sara Blakely, founder of Spanx, was talking about her journey to success. She was asked, "what is something you still struggle with today?" She answered it, and it blew me away. The self-made billionaire still has self-doubt. We talked about it, and I share with you how she overcomes the negative self-talk. In this episode, we talk about overcoming self-doubt.

Get the show notes for 362 | Overcoming Self-doubt With Help from Sara Blakely

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Direct download: 362-Overcoming-Self-doubt-With-Help-from-Sara-Blakely-Audio-auphonic.mp3
Category:general -- posted at: 3:00am EST

Now there are some fundamental reasons why you must learn how to increase trust online. It is not just because it is great for your brand and catering to the needs of your customers. It is also because Google has changed the way it looks at trusted websites. They have real humans looking at a website to see if they are trustworthy. My guest today is Phil Singleton who shares how to increase trust online and what it means with Google.

Get the show notes for 361 | How to Increase Trust Online with Phil Singleton

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Direct download: 361_How_to_Increase_Trust_Online_with_Phil_Singleton_-_Final-auphonic.mp3
Category:general -- posted at: 9:30pm EST

Every CEO or leader has spent some time in what I call firefighter mode. It is that type of leadership where you are the one that has to make decisions and put out fires. You want to be a servant to your people and remove challenges. You think it is the best use of your time. Well, that is until you stop and think about it. For me, it took hiring a leadership coach as I was running a $1m company and all I had before the coach was fires to put out. Becoming a leader that is effective and respected means you have to stop being a firefighter. Becoming a leader is intentional. In this short video, I share my story of being a firefighter and how I broke the pattern to become a leader.

Get the show notes for 360 | Getting Out of Firefigher Mode and Becoming A Leader

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Direct download: 360-becoming-a-leader-firefighter-raw-EDITED-auphonic.mp3
Category:general -- posted at: 3:00am EST

Discover how to improve customer service with new insights to get to the heart of the issue. Every business has to create systems to improve customer service. Today's interview is with Shep Hyken, a true master of customer service. Shep shares with you how to think about customer service and what to do about it. Today is all about how to improve customer service.

Get the show notes for 359 | Powerful Insights on Improving Customer Service with Shep Hyken

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